Effective Date: November 22, 2025
Last Updated: November 22, 2025
TackOn (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile application, and related services, including SMS and phone call communications.
Information We Collect
We may collect the following types of information when you interact with TackOn:
- Personal Information: Name, email address, phone number, billing details
- Service Information: Job requests, service preferences, reviews, and communications with pros
- Device and Usage Data: IP address, device type, operating system, app usage statistics
- SMS and Call Data: Phone numbers, message content, and call metadata necessary to deliver notifications, confirmations, and verification codes
How We Use Your Information
We use your information to:
- Provide and improve TackOn services
- Connect you with licensed HVAC, plumbing, and electrical professionals
- Send service updates, confirmations, and reminders via SMS or phone calls
- Verify your identity and prevent fraud
- Respond to customer inquiries and support requests
- Meet legal and regulatory requirements
SMS and Call Practices
TackOn ensures that:
- Consent: You must opt-in before receiving SMS or phone communications
- Opt-Out: You may opt-out at any time by replying “STOP” to SMS messages or contacting support
- Transparency: Messages will clearly identify TackOn as the sender
- Data Protection: SMS and call data is stored securely and only used for service-related purposes
Sharing of Information
We do not sell your personal information. We may share data only with:
- Service Providers: Licensed trade professionals you connect with through TackOn
- Vendors: Third-party providers who help us deliver SMS, calls, and app functionality
- Legal Authorities: When required by law or to protect rights, safety, or property
Data Security
We implement industry-standard safeguards to protect your information, including encryption, secure servers, and access controls. However, no system is 100 percent secure, and we encourage you to protect your account credentials.
Your Rights
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information
- Opt-out of marketing communications
- Request a copy of your data
To exercise these rights, contact us at admin@tackon.io.
Children’s Privacy
TackOn is not intended for individuals under 18. We do not knowingly collect data from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website and app with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or our practices, please contact:
Email: admin@tackon.io
Phone: +1 404-482-2566
